GenAI-Powered Contact Center Evolution for Financial Enterprises
Case Study GenAI-Powered Contact Center Evolution for Financial Enterprises Overview In the financial services industry, contact centers are the frontline of customer engagement, handling millions of interactions across banking, insurance, wealth management, and fintech domains. Yet, legacy systems, fragmented workflows, and high operational costs have long hindered their ability to deliver seamless, personalized, and scalable […]
Enterprise Knowledge Automation Using LLMs for BFSI Clients
Case Study Enterprise Knowledge Automation Using LLMs for BFSI Clients Overview In the rapidly evolving BFSI (Banking, Financial Services, and Insurance) sector, the ability to harness enterprise knowledge at scale has become a strategic imperative. With the explosion of unstructured data—emails, reports, policy documents, customer interactions, and regulatory updates—financial institutions are struggling to extract actionable […]