How is Generative AI Shaping the New Customer Experience
How is Generative AI Shaping the New Customer Experience The Rise of Generative AI in Customer Experience Strategy In today’s hyper-connected digital economy, customer experience (CX) is no longer a support function—it’s a strategic differentiator. Businesses are under pressure to deliver seamless, personalized, and responsive interactions across every touchpoint. Traditional CX models, built on static […]
From Vision to Value: The Role of Outcome-Centric Governance in GenAI Adoption
The GenAI Revolution and the Governance Imperative Generative AI (GenAI) has emerged as a transformative force across industries, enabling organizations to automate complex tasks, personalize customer experiences, and unlock new business models. From retail and banking to healthcare and telecom, GenAI is being deployed to generate content, summarize documents, enhance decision-making, and even write code. […]